![]() ![]() Is there a way to do this? (Even the factory reset specifies it doesn't remove Network connections.). I think that the solution might be to completely erase all previous information about Network connections on the TV. I have already tried the smart hub reset also. ![]() I have already tried reseting the Internet box and Wi-Fi, but it didn't work :(. I will try disconnecting the tv for a few minutes and see if that works and also check the firmware version. Thank you to all the people who contributed to these 54 pages of precious information which has helped me and many others with similar issues. Hopefully, this is the end of a long and frustrating story. Today, this finally worked for me and the Hub was up and running when I left. Write down all information, then disconnect the phone from the networkĤ) Go back to the Smart TV, Enter copied information in the Network settings, with subnet mask as standard 255.255.255.0. In the Wi-Fi settings, select the active network -> Manage Network settings -> Show advanced Options -> IP Settings -> change to "Static" (this will show network details) To access this information on the smartphone: ![]() For this part, I entered the same info as on my Samsung Android smartphone which was connected to the same wireless network. At this stage, the TV won't connect and will prompt me to change Network or IP Settings.ģ) In IP Settings: Select manual configuration for IP and DNS. So I found this interesting topic (realised I had created it back in 2018!!) and here is the solution that finally worked, after half a day of trial and error.ġ) Unplugged the TV for a few minutes just to be sure.Ģ) In the Internet configuration menu, selected my Wi-Fi network and enter password. I was back at my parents house today, still stuck with the same situation 3 years later, and decided to search the Internet for a solution. I am out of options and the Smart Hub is now useless. Even after the factory reset, the TV continues to say that the firmware is up to date, is it possible to remove the updated firmware? Has anybody had the exact same issue as my parents? Is it possible to do a factory reset that includes the Network connections? Factory reset of the Samsung TV (using the Auto-diag menu and the secret menu that you access pressing different buttons on the remote) Reseting the ISP's router + changing it's IP adress These are the solutions I have already tried and that didn't work: When I use my 4G phone as an access point, the TV connects normally. Here is my diagnosis: The TV won't connect to Internet using wifi or Ethernet throught their usual provider. I am trying to fix my parents Samsung TV F6500 which has stopped connecting to Internet since a few weeks. ![]()
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